Frequently Asked Questions!
Q: Do you accept custom orders?
A: Unfortunately, we are not accepting any custom orders at this time. Items currently listed on the shop site is what is available.
Q: How long does it take to receive an item?
A: Once an order is processed, Joni begins working on pieces in the order received. It takes up to 14 business days before an item is shipped. Please note that business days excludes weekends and holidays.
Q: What is the return policy?
A: Due to the fact each piece is hand made, Joni Marie Ross does not accept returns or exchanges at this time. It is imperative you select the right size and review your order correctly before submitting.
Q: What size does this come in?
A: Within each item description there are sizing details. Please do not submit measurements, simply select the size from the category that is best suitable. The item will be made to the measurements selected from the drop down box. Some items will be available in plus size. If the size is not listed, then unfortunately, it isn't available. For example, within each item description will read:
This item is available in:
Small - Bust 32/34" | Waist 26"
Medium - Bust 34" | Waist 28"
Large - Bust 36" | Waist 30"
X-Large - Bust 38" | Waist 32"
All items are sold in the design and color shown. Personalized & sizing customizations will no longer be made to any item.